canvases & tools

Employee Experience Template Map

IN A nutshell

The “Employee Experience Canvas” consists of a useful chart that allows you to visualize in a single tool the preparatory questions to building and monitoring the employee experience, step by step, from a holistic perspective.

The wagons of a rollercoaster as the Employee Experience Template Map tool header image The wagons of a rollercoaster as the Employee Experience Template Map tool header image
This tool may suit you if you are facing these challenges:
  • I want to improve the Employee Experience of my employees. How can I do that?
  • What are the macro areas to consider when improving my company’s Employee Experience?
  • What are the questions I need to ask myself to obtain a meaningful improvement?
  • Can I measure in the most objective terms possible the EX of my employees?
What is it for?

Your Employee Experience building site

Employee Experience is a strategy designed to optimize every interaction between an employee and the employer from the first contact until leaving the company. This template will help you evaluate some of the key elements to consider when designing an optimal employee experience.

How to use it

A step-by-step guide

STEP 1:
The top part of the chart proposes the ideal five stages of the employee journey, i. e., the journey taken by the employee over the entire course of working for your company. Make sure all the stages are represented by answering the proposed questions to see if you are on track to build a positive experience.

STEP 2:
The lower part of the table proposes, on the other hand, some of the key factors of employee experience that are related to everyday work activity. They are given extra attention because – hopefully – this is the longest phase of the employee’s experience with the company. Use them as a cue for understanding where to improve the activities of your HR department and other stakeholders. And – why not? – also to learn more about your company.

STEP 3:
Consider questions and suggestions from a holistic yet individualistic point of view, consistent but yet non-invasive. Try to adopt the employee’s perspective and treat them as if they were a customer: take care of them and they will likely respond with loyalty, self-sacrifice, and advocacy.

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