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“One must always be very positive and proactive. Positivity is the main ingredient of every recipe within our work […] because this allows us to get out of crises and find solutions and what harmonizes us with the market, colleagues, and customers.”

What we discuss with Giovanna Bruno

During this period of New Normal, there have been heated discussions about the future of retail in physical channels. Some are even talking about the death of this kind of business. However, this is nothing but a great opportunity to reimagine it by taking its functionality and new technologies into deeper consideration.

Giovanna Bruno and I discuss new shopping habits, the consumer experience, and the new preponderant role of technology in terms of managing processes and data.

So, how do we handle the combination of pandemic and accelerating digital transformation? As always, our guest gives three actionable insights to our listeners on preparing for future technological opportunities.